Day Tours FAQ

In this Frequently Asked Questions section, you’ll find lots of useful information for booking and travelling with us on our Scottish 1-Day Tours from Edinburgh.
Just click or tap on any question and the answer will appear.

If you have any other questions, you can use our contact form,
call us on: 0131 285 4646
or email us: [email protected]

You can book your tour securely in three ways:

  1. Online via the form on each tour’s Booking Page
  2. By phone: 0131 285 4646
  3. By email: [email protected]

Bookings can be made and paid for at any time, including on the day of a tour. Please be advised that if booking and making payment on the day you wish to tour, you need to be at the departure point 15 minutes before your tour is scheduled to leave.

However, our tours are popular so it is advisable to book tickets as soon as your travel plans are finalised to ensure you can book a tour on your desired departure date.


The tour price includes the services of a professional and accredited tour bus driver/guide.  Our Loch Ness Tour guiding is delivered to customers through a tablet and headphones at each seat, with the tour delivered in your choice of language (English, Spanish, French, German, Italian).  This personalised tour offers an extensive visual experience with close-up images and videos of the interesting places we visit or pass by, revealing so much more than just the views from the coach window. The Stirling Castle, Loch Lomond and Whisky Tour is guided via English media presentations on overhead TV screens.

We aim to offer all our tours on luxurious 51-seater coaches that provide plush, reclining seats with generous legroom to ensure a comfortable and pleasant journey as well as an on board toilet and USB charging points at each seat.

PLEASE NOTE: for operational purposes, any tour may be provided on a different vehicle to our full-size luxury coach with toilet and USB charging points at each seat. While we endeavour to provide our luxury coaches for every tour, this is not always possible and we will email customers informing them of the different vehicle to be used the day before any tour. The Loch Ness Tour guiding is providing via the audio visual guiding system on tablets and thus these tablets will always be available to customers even if a different vehicle is utilised.


A selection of drinks and Scottish themed gift ideas are available to purchase on board on a cash-only basis throughout the journey. These purchases are strictly cash only.

Activities at destinations, such as meals, loch cruises, attraction entrance fees etc. are NOT included in the price of your tour. Although entrance to any attractions is extra it is not essential, as the tour can still be enjoyed in itself. You can choose what suits you at the time.

Please note that many visitor attractions, shops, restaurants and cafés that we stop by may not accept card payments, so please ensure you have sufficient cash with you on the day.

Tipping or gratuity is not included in the tour price.

Bus stand ZH outside of Calton Burial grounds on Waterloo Place, Edinburgh EH1 3EG.
Click for Location Map

Yes, children are welcome on our tours!
All children under the age of 16 must be accompanied by an adult.
Collapsible baby buggies can be put in the storage area under the coach.
We have an on board toilet but no nappy changing facilities.
We offer lap belts at each seat for safety.
Children under the age of 2 years can sit on their family members’ laps for free, or customers may reserve a seat for them by paying for a child ticket.

Yes. Collapsible buggies/pushchairs/prams can be kept in the storage area under the coach.
Please let us know your storage requirements prior to travel.

In the unlikely event of booking figures being low,  we may have to cancel or reschedule the tour. Customers will be able to transfer their tour to another day or receive a full refund if dates available do not suit. Please check your emails the night before your tour is scheduled to depart.

We are unable to wait for late passengers and do not issue refunds for passengers who miss check-in, so please ensure you arrange your travel plans to get to the departure point with plenty of time to spare.

Check-in begins promptly 15 minutes before your tour is scheduled to depart.

If you are using public transport and have travel connections or delays, please ensure you allow sufficient time for these delays.

There are a few coffee shops, restaurants and public benches in and around the area for you to wait until check-in commences.

At present, our Loch Ness Tour coach cannot accommodate wheelchairs. Passengers with mobility issues are welcome to use certain mobility aids on the coach and store foldable wheelchairs in the hold of the coach. Please contact our reservation team to discuss any special requirements you may have.

We also offer private tours with wheelchair accessible vehicles for up to 8 wheelchairs. Please email us to discuss your requirements: [email protected]

Yes! Our tours are excellent gifts for someone wanting to enjoy the beauty of the Scottish Highlands in luxurious comfort. Please specify the gift recipient as the passenger when making payment online.

To ensure that we leave promptly and return at a suitable time, we are unable to arrange other destinations to collect or drop-off passengers for the tour. The check-in point is a great central location in the heart of Edinburgh so there are plenty of public transport systems to help you get to the departure site.

There is overhead luggage rack space available for the bags you may bring containing what you may need for the day (purse, water bottle, jumper, camera etc).

We have a limited amount of space for extra travel luggage in the coach hold so please advise us at the time of booking if larger baggage requires storage.

Any personal belongings brought on or stored on the coach is carried at the passenger’s own risk.

Typical Scottish weather can include four seasons in one day.  We therefore advise that you come prepared with gear suitable for warm or cold conditions such as umbrellas, jumpers, sunscreen, sunglasses etc.

Our drivers are English-speaking.

Yes, we are delighted to accept any size of group! Please contact our reservations team on:
0131 285 4646 from within the UK
or on:+44 131 285 4646 from outwith the UK.
or email [email protected] to discuss any special arrangements for your party.

Cash for purchases, admission tickets, Loch Cruise, meals etc.

Please contact us at your earliest opportunity should you require to cancel your tour.

Please note our refund policy for cancellations:

Within 3 days of departure date: No refund
Within 4 – 5 days of departure date: 50% refund
Within 6 – 7 days of departure date: 75% refund
Over 7 days of departure date: Full refund less £5 administration fee

The company reserves the right to cancel trips under extraordinary circumstances out with our control.  In this unlikely event, we will offer passengers the option of rescheduling their tour to another date of their choice or a full reimbursement  of fares

Our luxurious coach offers two seats on each side of the aisle so all seats have great visibility for the beautiful scenery of Scotland.  Seats are allocated on a first-come, first-served basis at check-in.

Our luxury coaches all have toilets on board for use during journeys. Public facilities, including nappy changing areas, are available at the main stops of the tours.

We regularly take photographs and videos of our tours and passengers for marketing materials.  Unless you notify the driver before a tour commences, you agree to consent to any recording or image of yourselves being used for marketing purposes.

Go Travel Scotland Luxury Coach Tours and Private Coach Hire

More Questions? You can ask them here...

Useful Links

Explore these links to further information about Scotland, things to do and see while on holiday plus other interesting sites.

Visit our partners’ websites to learn more about travel to Scotland:

More information and theories about the Loch Ness Monster:

Walking tours around Europe:

Plan your public transport journeys in Edinburgh:

For great places to visit in Scotland with wheelchair access:

Disabled access holiday information for holidays in Scotlanand worldwide:

Visit the Trossachs information pages: